Shipping/Refund Policy

Updated: July 8, 2020

Shipping/Delivery

We do not ship to or accept international orders. Our processing time is typically 2-3 days to fill an order, although that may vary. We require a signature on all orders over $250. Delivery date is an estimate only. We are not responsible for delays or damages to packages. We will make our best efforts to post on our website if there are any delivery delays, but that is not guaranteed. If you are interested in overnight delivery, you must contact us via phone or email prior to placing any order, and receive confirmation that overnight delivery is available. The customer will pay any fees associated with overnight delivery or additional delivery services.

 

Return/Refund

We offer a 15 day refund policy for unopened and unused products, and the product must be returned to Venture Glass LLC, with shipping paid by Customer. To receive a refund or return items, please contact the support team at ventureglass.sales@gmail.com. Any product in excess of 15 days or any broken or used products cannot be returned or refunded. Purchases through a distributor or retailer require the customer to go to original purchase location for return and is subject to the return policy of the distributor or retailer.

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